Improving the quality of contraceptive counseling is one strategy to prevent unintended
pregnancy. We identify aspects of relational and task-oriented communication in family …

OBJECTIVE: Although prior research indicates that features of clinician–patient
communication can predict health outcomes weeks and months after the consultation, the …

Purpose The implementation of patient-centered care (PCC) has been hampered by the lack
of a clear definition and method of measurement. The purpose of this review is to identify the …

For 45 years, my uncle was a general practitioner. Except for rare few-day vacations, he was
on call 24/7/365 during 45 years. For most of his patients most of the time, care coordination …

This study contributes to the literature on customer involvement by assessing the influence
firm-level customer involvement capability has on service firm performance in two economic …

Many service interactions require customers to actively participate, yet customers often do
not participate at levels that optimize their outcomes, particularly in health care. To gain …

PURPOSE Although concordance by race and sex in physician-patient relationships has
been associated with patient ratings of better care, mechanisms through which concordance …

Although physicians' communication style and perceptions affect outcomes, few studies
have examined how these perceptions relate to the way physicians communicate with …

Context In primary, acute-care visits, patients frequently present with more than 1 concern.
Various visit factors prevent additional concerns from being articulated and addressed …

Objective Despite a call for empathy in medical settings, little is known about the effects of
the empathy of health care professionals on patient outcomes. This review investigates the …