It is trendy for university libraries to offer services on social media (SM) platforms. As many
millennials prefer to use apps of photo-snapping, libraries unavoidably start to use …

Academic libraries are increasingly engaged on social media in order to connect with
diverse community groups and move beyond the traditional bounds of the library. This …

Purpose The purpose of this paper is to examine the use of social media in the marketing of
academic library resources and services in Kuwait and identifies the factors related to the …

In recent years, many academic libraries have started adopting social media by, for
example, establishing their own Facebook pages. Our research investigates the current …

With the world-wide development of 2019 novel coronavirus, although WHO has officially
announced the disease as COVID-19, one controversial term-“Chinese Virus” is still being …

This study applies a text mining approach to a significant dataset of tweets by academic
libraries. The dataset for this research was collected from the complete Twitter timelines of …

The purpose of this study was to investigate the extent of adoption and use of social media
for client support by academic libraries in South Africa. A survey and content analysis were …

Purpose: The aim of this study was to investigate the Twitter experiences of adults with
severe communication disabilities who use augmentative and alternative communication …

Purpose The purpose of this paper is to investigate the possibilities of implementing the
customer relationship management (CRM) concept and smart technologies in public …

The mainstream use of social media has impacted the library as it has been identified to be
an efficient platform for libraries to foster networking and enhance engagement with their …