With an ever-increasing number of mobile users, the development of mobile applications
(apps) has become a potential market during the past decade. Billions of users download …

In this modern era, e-commerce sites, online selling, and purchasing are at the top of the list.
Product quality and delivery time usually divert people's sentiments about e-commerce. We …

Technological development is something that cannot be avoided in this life. In this era of
globalization, mastery of technology and the internet is prestige and an indicator of a …

Limitless amount of data is loaded in every moment in social media platforms in the forms of
audio, videos, texts, and photos. They are rich sources of information, which has immense …

Email cukup populer sebagai salah satu media komunikasi digital. Hal tersebut dikarenakan
proses pengiriman pesan dengan email yang mudah. Sayangnya, kebanyakan pesan …

As a new form of e‐commerce, digital industry will become a tool to enhance regional
competitiveness and win the allocation of resources, and its advanced degree is the …

Assessing the usefulness of reviews has been the aim of several research studies. However,
results regarding the significance of usefulness determinants are often contradictory, thus …

A vast number of technologies based on Artificial Intelligence (AI) have proliferated into
various application domains. As part of its objectives to develop agents which can behave …

Customer sentiment analysis is an automated way of detecting sentiments in online
interactions in order to assess customer opinions about a product, brand or service. It assists …

In recent years, there is a significant increase in research combining social media data for
disaster warning and damage assessment. When natural disasters occur, social media data …