High quality services and customer satisfaction are important determinants of destination
competitiveness. For effectively and efficiently managing service quality and providing …

Electronic commerce (e-commerce) is one of the fastest-growing businesses in the retail
sector, especially in Asia. Owing to intense competition, retailers seek to consolidate all …

SWOT analysis, a commonly used tool for strategic planning, is traditionally a form of
brainstorming. Hence, it has been criticised that it is likely to hold subjective views of the …

This paper proposes a methodology for conducting importance-performance analysis (IPA)
through online reviews. The methodology is composed of three stages:(1) mining useful …

Comprehending customer satisfaction with hotels: Data analysis of consumer-generated
reviews | Emerald Insight Books and journals Case studies Expert Briefings Open Access …

Importance–performance analysis (IPA) is extensively used in hospitality and tourism
research because of its simplicity. However, due to the lack of critical statistical analysis, the …

This study is a methodological evaluation of studies on importance and performance
measurement, and importance–performance analysis (IPA) which has gained widespread …

Bus rapid transit (BRT) systems have emerged as efficient, convenient, and cost-effective
solutions to meet customer transport needs. Since their advent in developing countries, a …

Concerning the critical role of customer satisfaction in the success of hospitality enterprises,
researchers have long been investigating customers' quality perceptions about hotel …

This study aims to examine how performance of hotel services symmetrically and
asymmetrically affects overall customer satisfaction. For this purpose, data were collected …