A review of green practices and initiatives from stakeholder's perspectives towards sustainable hotel operations and performance impact
Purpose The survival of hotel business in maintaining market competitiveness depends on
the constant improvement of the quality of hotel facilities and services. The key to sustain …
the constant improvement of the quality of hotel facilities and services. The key to sustain …
The effect of sensory marketing factors on customer loyalty during Covid 19: Exploring the mediating role of customer satisfaction
The loyalty of the customers is very important for the survival of the organizations. Therefore,
the prime objective of the present study was to examine the effect of sensory factors namely …
the prime objective of the present study was to examine the effect of sensory factors namely …
Why should hotels go green? Insights from guests experience in green hotels
Over the last years, the lodging industry started to implement a wide spectrum of green
practices to mitigate its pressure on the environment and to respond to the growing …
practices to mitigate its pressure on the environment and to respond to the growing …
Examining an integrated model of green image, perceived quality, satisfaction, trust, and loyalty in upscale hotels
G Assaker, P O'Connor… - Journal of Hospitality …, 2020 - Taylor & Francis
This study considered a comprehensive model for understanding how green image,
perceived quality (PQ), guest satisfaction, and trust simultaneously influence guests' …
perceived quality (PQ), guest satisfaction, and trust simultaneously influence guests' …
The effects of hotel green business practices on consumers' loyalty intentions: an expanded multidimensional service model in the upscale segment
G Assaker - International Journal of Contemporary Hospitality …, 2020 - emerald.com
Purpose This study aims to present and empirically examines an expanded service model
that incorporates green hotel practices together with a multidimensional/higher-order …
that incorporates green hotel practices together with a multidimensional/higher-order …
The use of big data analytics to discover customers' perceptions of and satisfaction with green hotel service quality
This study examined customers' green reviews on TripAdvisor and identified
environmentally friendly themes and concepts. The differences among the 10 countries in …
environmentally friendly themes and concepts. The differences among the 10 countries in …
The role of hotel environmental communication and guests' environmental concern in determining guests' behavioral intentions
Over time, more and more hotels have begun to include sustainability policies into their
operations management. Hotels go green for a variety of reasons, including cost savings …
operations management. Hotels go green for a variety of reasons, including cost savings …
An evaluation of green ryokans through a tourism accommodation survey and customer-satisfaction-related CASBEE–IPA after COVID-19 pandemic
Following the outbreak of the COVID-19 pandemic, it became significant to study how to
improve the customer satisfaction for Japanese tourist accommodations for restart and …
improve the customer satisfaction for Japanese tourist accommodations for restart and …
The influence of the spatial pattern of urban road networks on the quality of business environments: the case of Dalian City
D Zhang, C Zhou, D Sun, Y Qian - Environment, Development and …, 2021 - Springer
This study uses multiple sources of data, including comments on the Internet and the urban
transport road network, to analyze the spatial differentiation in the quality of different …
transport road network, to analyze the spatial differentiation in the quality of different …
Understanding the perceived satisfaction and revisiting intentions of lodgers in a restricted service scenario: evidence from the hotel industry in quarantine
The strict contactless management measures that have been implemented to control the
spread of the COVID-19 pandemic have severely limited the ability of hotel staff to provide …
spread of the COVID-19 pandemic have severely limited the ability of hotel staff to provide …