Digital transformation has become a buzzword that is permeating multiple fields, including
public administration and management. However, it is unclear what is transformational and …

Context The e-government concept has gained significant interest from academics and
practitioners. E-government projects have altered how government institutions …

Regional eco-innovation can change the extensive development mode and promote the
sustainable development of the economy and society. In the background of digital …

Despite the significant amounts of public investment devoted to enhancing e-government
over the last ten years, citizens' use of this service is still limited, posing a challenge to …

Public sectors are utilizing AI-based self-service technology (SST) at an accelerating rate,
given its potential for improving work efficiency and user experience, reducing service costs …

Smart government is viewed as the highest modernization stage of public agencies.
Governments seek to employ disruptive technologies to substantially transform government …

The global spread of COVID-19 has caused a huge number of confirmed cases and deaths,
which in return leads to a plethora of mental disorders across the world. In order to address …

Many developing countries across the world are allocating a significant share of their
budgets for e-government initiatives. Common service centers (CSCs) are e-government …

A variety of studies have put forward heterogeneous stage models of e-government
development since 2000. However, there is lack of research on a general framework of the …

E-government holds enormous potential for improving the administrative efficiency of public
institutions, encouraging democratic governance, and building trust between citizens/private …