Purpose People are responsible for their wellbeing, yet whether they take ownership of their
own or even others' wellbeing might vary from actor to actor. Such psychological ownership …

The purpose of this article is to present a systematic review of the supply chain management
(SCM) research on the Gulf Cooperation Council (GCC) countries of Bahrain, Kuwait, Oman …

The COVID-19 pandemic has been an active crisis for businesses around the globe. This
paper adopts the Dynamic Capabilities (DC) theory to investigate factors that may account …

Purpose The purpose of this study is to deepen the understanding of consumers value
collaboration with a service provider, specifically, how consumer self-determination affects …

Purpose In banking services, trust is crucial to any relational exchange situation. Using the
example of Israeli banks, the main research question driving this paper is–What are the …

Abstract Service exchange among actors and the notion of reciprocity have gained
momentum in service research. However, reciprocity's underlying facets and nature have …

This study extends and tests a model determining how customer perceived benefits affect
perceived relationship investment and brand relationship quality as mediators to …

This chapter presents the background to a study of service-to-service value (SSV) creation. It
introduces music festivals as the research setting and provides an overview of the …

Rosnące znaczenie technologii informatycznych i komunikacyjnych rzuca nowe światło na
współtworzenie wartości z klientami, ale także skłania podmioty do wykorzystywania …