Empirical research on Kano's model and customer satisfaction

FH Lin, SB Tsai, YC Lee, CF Hsiao, J Zhou, J Wang… - PloS one, 2017 - journals.plos.org
Products are now developed based on what customers desire, and thus attractive quality
creation has become crucial. In studies on customer satisfaction, methods for analyzing …

The effects of customer online reviews on sales performance: The role of mobile phone's quality characteristics

H Liu, S Wu, C Zhong, Y Liu - Electronic Commerce Research and …, 2023 - Elsevier
Quality characteristics have been increasingly emphasized by companies to attract more
customers. Previous literature has pointed out the importance of measuring customer's …

A novel group decision making model based on Interval neutrosophic sets for product modeling design quality evaluation

W Chen, H Tang, T Yan - Journal of Intelligent & Fuzzy …, 2023 - content.iospress.com
The energy consumption of mechanical products in China is enormous, and the energy
utilization rate is low, which is increasingly receiving people's attention. Conducting product …

A strategic decision making tool for new product and service design

AP Pugna, SA Potra, R Negrea - Management Decision, 2021 - emerald.com
Purpose The present study aims to further research the theory of attractive quality for new
offers by analyzing the HWWP (Health, Weapon, Wealth, Prospect) model and testing its …

Challenges in Testing the Kano Model's Validity through Computer-Assisted Human Behaviour Analysis

SA Potra, HD Alptekin, A Pugna… - 2022 IEEE …, 2022 - ieeexplore.ieee.org
Widely used for the analysis of customer satisfaction, the Kano model offers an overview of
what features delight, want, need, or are indifferent to customers. The Kano methodology …

Optimized multiple-attribute group decision-making in uncertainty employing TODIM and EDAS technique and application to product styling design quality evaluation

L Shi - Journal of Intelligent & Fuzzy Systems, 2024 - content.iospress.com
With the improvement of the public's aesthetic level, product appearance has become an
important influencing factor for consumers to make purchasing decisions. Product styling …

Prediction of quality level of product considering current customers' expectations

D Siwiec, A Pacana - Management and Production Engineering …, 2022 - yadda.icm.edu.pl
Dynamical changes in customer requirements (Pacana, Siwiec, & Bednarova, 2020) and the
need for an improvement of products (Realyvasquez-Vargas et al., 2018) generate the need …

CLASSIFYING CUSTOMER HANDCRAFT JEWELLERY REQUIREMENTS AND DETERMINING SATISFACTION LEVELS USING THE KANO MODEL: A CASE …

ME Erciş, Ç Kaya - Öneri Dergisi, 2023 - dergipark.org.tr
Tüketicilerin satın alma isteğini, satın alacakları ürünlerin sağlayacağı memnuniyet düzeyi
belirlemektedir. Fakat üreticiler, çoğu zaman tüketicileri memnun edecek kriter ve unsurları …

USING A REFINED ATTRACTIVE QUALITY MODEL FOR ASSESSING STUDENTS'REQUIREMENTS FOR A NEW UNIVERSITY ONLINE APPLICATION

Ș Miclea, A Pugna, R Negrea, S Potra - INTED2018 Proceedings, 2018 - library.iated.org
Given the increased access to and use of computers, internet, social media and mobile
applications, the new generation of students require powerful information sharing tools and …

Kundbehov inom Husdjursvårdsmarknaden: En kvantitativ analys av attribut för hundtjänster i Sverige

A Andersson, H Blysa - 2023 - diva-portal.org
Följande studie är ett examensarbete utfört av Arvid Andersson och Henrik Blysa vid Luleå
Tekniska Universitet, inom programmet Industriell ekonomi, med masterinriktning Industriell …