Empirical research on Kano's model and customer satisfaction
FH Lin, SB Tsai, YC Lee, CF Hsiao, J Zhou, J Wang… - PloS one, 2017 - journals.plos.org
Products are now developed based on what customers desire, and thus attractive quality
creation has become crucial. In studies on customer satisfaction, methods for analyzing …
creation has become crucial. In studies on customer satisfaction, methods for analyzing …
The effects of customer online reviews on sales performance: The role of mobile phone's quality characteristics
H Liu, S Wu, C Zhong, Y Liu - Electronic Commerce Research and …, 2023 - Elsevier
Quality characteristics have been increasingly emphasized by companies to attract more
customers. Previous literature has pointed out the importance of measuring customer's …
customers. Previous literature has pointed out the importance of measuring customer's …
A novel group decision making model based on Interval neutrosophic sets for product modeling design quality evaluation
W Chen, H Tang, T Yan - Journal of Intelligent & Fuzzy …, 2023 - content.iospress.com
The energy consumption of mechanical products in China is enormous, and the energy
utilization rate is low, which is increasingly receiving people's attention. Conducting product …
utilization rate is low, which is increasingly receiving people's attention. Conducting product …
A strategic decision making tool for new product and service design
Purpose The present study aims to further research the theory of attractive quality for new
offers by analyzing the HWWP (Health, Weapon, Wealth, Prospect) model and testing its …
offers by analyzing the HWWP (Health, Weapon, Wealth, Prospect) model and testing its …
Challenges in Testing the Kano Model's Validity through Computer-Assisted Human Behaviour Analysis
Widely used for the analysis of customer satisfaction, the Kano model offers an overview of
what features delight, want, need, or are indifferent to customers. The Kano methodology …
what features delight, want, need, or are indifferent to customers. The Kano methodology …
Optimized multiple-attribute group decision-making in uncertainty employing TODIM and EDAS technique and application to product styling design quality evaluation
L Shi - Journal of Intelligent & Fuzzy Systems, 2024 - content.iospress.com
With the improvement of the public's aesthetic level, product appearance has become an
important influencing factor for consumers to make purchasing decisions. Product styling …
important influencing factor for consumers to make purchasing decisions. Product styling …
Prediction of quality level of product considering current customers' expectations
Dynamical changes in customer requirements (Pacana, Siwiec, & Bednarova, 2020) and the
need for an improvement of products (Realyvasquez-Vargas et al., 2018) generate the need …
need for an improvement of products (Realyvasquez-Vargas et al., 2018) generate the need …
CLASSIFYING CUSTOMER HANDCRAFT JEWELLERY REQUIREMENTS AND DETERMINING SATISFACTION LEVELS USING THE KANO MODEL: A CASE …
Tüketicilerin satın alma isteğini, satın alacakları ürünlerin sağlayacağı memnuniyet düzeyi
belirlemektedir. Fakat üreticiler, çoğu zaman tüketicileri memnun edecek kriter ve unsurları …
belirlemektedir. Fakat üreticiler, çoğu zaman tüketicileri memnun edecek kriter ve unsurları …
USING A REFINED ATTRACTIVE QUALITY MODEL FOR ASSESSING STUDENTS'REQUIREMENTS FOR A NEW UNIVERSITY ONLINE APPLICATION
Given the increased access to and use of computers, internet, social media and mobile
applications, the new generation of students require powerful information sharing tools and …
applications, the new generation of students require powerful information sharing tools and …
Kundbehov inom Husdjursvårdsmarknaden: En kvantitativ analys av attribut för hundtjänster i Sverige
A Andersson, H Blysa - 2023 - diva-portal.org
Följande studie är ett examensarbete utfört av Arvid Andersson och Henrik Blysa vid Luleå
Tekniska Universitet, inom programmet Industriell ekonomi, med masterinriktning Industriell …
Tekniska Universitet, inom programmet Industriell ekonomi, med masterinriktning Industriell …