Organizing Relationships makes a contribution to the discipline in its treatment of this area
from multiple perspectives, in its deliberate engagement/suggestions of future research …

Purpose–This paper aims to contribute to defining the concepts of boundary spanner,
gatekeeper and knowledge broker. Design/methodology/approach–A review of the literature …

This study examines the antecedents of turnover intention among information technology
road warriors. Road warriors are IT professionals who spend most of their workweek away …

Although strategy formulation has received the lion's share of attention in strategic
management research, strategy implementation is widely considered to provide the greatest …

Customers form relationships with the employees who serve them as well as with the vendor
firms these employees represent. In many cases, a customer's relationship with an …

Although strategy formulation has received the lion's share of attention in strategic
management research, strategy implementation is widely considered to provide the greatest …

Personal relationships between salespeople and customers are essential for the success of
business-to-business relationships, and research has shown that a change of the …

Click′ Additional Materials′ for downloadable sample chapter" George Huber makes an
important contribution with profound insights on what the future firm will look like. It will be …

Customer-oriented behavior provides an important means to achieve satisfied and loyal
customers and thus sustainable competitive advantages. Although a rich stream of research …

Buyers and sellers interact in different ways. They conduct economic transactions but often
also engage in social exchanges; they compete to appropriate the value generated …