Research has revealed service industries' benefits from customer trust including positive
effects on commitment, loyalty, sales effectiveness, and collaborative, cooperative, and …

A signaling theory approach to relationship recovery | Emerald Insight Books and journals Case
studies Expert Briefings Open Access Publish with us Advanced search A signaling theory …

Brand transgressions might put at risk some of companies' most important achievements: a
high awareness brand and loyal customers' trust. High awareness brands may suffer from …

The COVID‐19 pandemic has accelerated trends of globalization and digitalization, making
geographically dispersed teams a common practice in firms. Despite benefits derived from …

Although trust repair after conflict occurrence is significant for effective work and sustainable
relationships in construction subcontracting and contact is inevitable, researchers have yet …

Understanding firm responses to breaches of trust is critical to managing relationships
between firms and stakeholders. Although forgiveness is a vital link in the trust-repair …

Most healthcare providers experience some form of aggressive behaviour by patients and
their relatives (ie customers). Customer aggressive behaviour (CAB) is detrimental to …

Purpose This study aims to evaluate the influence of factors attributed to relationship
attractiveness between supplier and customer, from the supplier's perspective …

Purpose This study aims to explore the combined strategies leading to successful repair of
two types of trust in Chinese construction projects and provide an effective guidance and …

This study investigates the impact of recent Indonesian government legislation that restricts
the use of social media for commercial purposes. Specifically, the study focuses on users of …