As artificially intelligent conversational agents (ICAs) become a popular customer service
solution for businesses, understanding the drivers of user acceptance of ICAs is critical to …

This exploratory research intends to extend our understanding of service quality and
customer satisfaction within the setting of online securities brokerage services. Based upon …

Purpose This study explores the service quality dimensions in Internet banking and their
impact on e-customer's satisfaction and e-customer's loyalty. This study tries to inspect the …

Purpose This study investigates whether and how the service quality of artificial intelligence
(AI) chatbots affects customer loyalty to an organization. Design/methodology/approach …

AI chatbots have been widely applied in the frontline to serve customers. Yet, the existing
dimensions and scales of service quality can hardly fit the new AI environment. To address …

This research is motivated by the concept of online banking or Internet banking where
consumers aren't required to visit a bank branch to complete most of their basic banking …

The quality of cloud service is an important aspect to the success of any global business in
today's world. The objective of this paper is to find the factors of the cloud service quality and …

Purpose–The purpose of this paper is to examine the internet banking service quality and its
implication on e-customer satisfaction and e-customer loyalty. Design/methodology …

This paper examines the customer experience in relation to retailers'm-commerce mobile
applications. The research aims to understand the variables capable of influencing the …

Considering the importance of customer trust in the m-commerce domain, this study aims to
examine the role of technology acceptance model (TAM) factors, mobile service quality (M …