Recent studies on total quality management (TQM) show that there is sudden shift in the
application of TQM from manufacturing to service organization and voluminous studies have …

Purpose This study aims to examine the joint effect of entrepreneurial orientation (EO),
market orientation (MO), total quality management (TQM) and organisational performance in …

Purpose The purpose of this paper is to provide a conceptual framework for the
development of total quality management (TQM) model for service organizations …

Purpose–This paper aims to advance in the knowledge of the EFQM model as a framework
for implementing total quality management (TQM). To do so, the work identifies the soft-hard …

In the present competitive world, the organizations need to endeavor constantly so as to
make progress as well as maintaining their current position through employing the …

Purpose–The purpose of this paper is to examine the joint effect of entrepreneurial
orientation (EO) and total quality management (TQM) on the organizational performance. In …

Purpose–The purpose of this paper is to examine the relationship between total quality
management (TQM) practices and customer satisfaction and also to investigate the …

TQM practices, service quality, and market orientation: Some empirical evidence from a
developing country | Emerald Insight Books and journals Case studies Expert Briefings Open …

Purpose–Proposes developing a conceptual model that can be used in understanding the
relationships between sustaining structures that support the total quality service (TQS) …

Total quality management (TQM) has been identified as a key driver of organizational
performance in public and private organizations. Organizational culture, along with TQM …