“How was your meal?” Examining customer experience using Google maps reviews
B Mathayomchan, V Taecharungroj - International Journal of Hospitality …, 2020 - Elsevier
The purpose of this research is to examine the effects of restaurant attributes and the
underlying factors impacting overall customer experience within a range of different …
underlying factors impacting overall customer experience within a range of different …
Literature review on service quality in hospitality and tourism (1984-2014) Future directions and trends
IKW Lai, M Hitchcock, T Yang, TW Lu - International Journal of …, 2018 - emerald.com
Purpose The purpose of this study is to examine the development of service quality research
in hospitality and tourism from 1984 to 2014, to identify research gaps and to suggest …
in hospitality and tourism from 1984 to 2014, to identify research gaps and to suggest …
Exploring ethical consumption of generation Z: Theory of planned behaviour
E Djafarova, S Foots - Young Consumers, 2022 - emerald.com
Purpose This study aims to explore the factors that encourage Generation Z consumers to
turn an ethical purchase intention into purchase behaviour. Theory of planned behaviour …
turn an ethical purchase intention into purchase behaviour. Theory of planned behaviour …
Customer satisfaction with Restaurants Service Quality during COVID-19 outbreak: A two-stage methodology
Online reviews have been used effectively to understand customers' satisfaction and
preferences. COVID-19 crisis has significantly impacted customers' satisfaction in several …
preferences. COVID-19 crisis has significantly impacted customers' satisfaction in several …
Service quality, perceived value and customer satisfaction on behavioral intention in restaurants: An integrated structural model
I Tuncer, C Unusan, C Cobanoglu - Journal of quality assurance in …, 2021 - Taylor & Francis
The objective of this study is to determine the effects of service quality, perceived value and
customer satisfaction on behavioral intention. The study also introduces a new integrated …
customer satisfaction on behavioral intention. The study also introduces a new integrated …
To survive or to thrive? China's luxury hotel restaurants entering O2O food delivery platforms amid the COVID-19 crisis
COVID-19 presents luxury hotels with an unenviable task of maneuvering to secure survival.
One of the contingency measures of China's five-star hotels is to salvage revenues by …
One of the contingency measures of China's five-star hotels is to salvage revenues by …
The more the better? Strategizing visual elements in social media marketing
Visual elements in social media marketing must be strategically designed and leveraged to
elicit viewers' interest, desire, and action. This study aimed to complement the social media …
elicit viewers' interest, desire, and action. This study aimed to complement the social media …
Antecedents involved in developing fast-food restaurant customer loyalty
Purpose This study aims to simultaneously examine the interrelated influence of
antecedents involved in developing fast-food restaurant customer loyalty. A conceptual …
antecedents involved in developing fast-food restaurant customer loyalty. A conceptual …
Building brand relationship for restaurants: An examination of other customers, brand image, trust, and restaurant attributes
Purpose The purpose of this study is to examine the role of other customers in explaining
customers' relation with a brand. A conceptual model, which incorporates other customers …
customers' relation with a brand. A conceptual model, which incorporates other customers …
The effects of types of service providers on experience economy, brand attitude, and brand loyalty in the restaurant industry
This study was designed to understand the relationships among the experience economy,
brand attitude, and brand loyalty based on the type of service providers, such as robot …
brand attitude, and brand loyalty based on the type of service providers, such as robot …