Purpose This study examines the effect of multidimensional constructs on citizen loyalty to e-
government services. More specifically, it examines the effects of service quality, trust and …

Based on advanced manufacturing and the modern service industry, service-oriented
manufacturing propels the economic transition. It motivates the manufacturing and service …

Tax collection is an essential activity to boost the economy of all countries. Larger
businesses and governments are increasingly relying on Enterprise Resource Planning …

Purpose The purpose of this paper is to examine the mediating role of e-trust and e-
satisfaction in the relationship between e-service quality and e-loyalty in the context of e …

Given the increase in technology-based services in the public sector, such as the use of web-
based or mobile applications, understanding the levels of customer satisfaction with …

Consumer switching behaviors are influenced by the word-of-mouth (WOM) phenomenon,
yet our knowledge on the relationship between WOM and mobile payment application …

The study examines the impact of e-government service quality (e-gov SQ) on user
satisfaction (US) and perceived public value (PV). Structural equation modeling was …

Purpose In this study, a novel framework was proposed to assess the trust in e-government
(e-Gov) services under an uncertain environment. The proposed framework was applied in …

India as a country, has made numerous efforts related to launch and adoption of e‐
Governance initiatives, which has been introduced in various fields. However, except a few …

The level of coordination between cultural, ecological, and economic systems directly affects
the sustainable development of the Yellow River Basin (YRB). However, researchers have …