Environmental issues are increasingly recognised as a significant concern for tourism
industries worldwide. In this exploratory work, a model of environmental practices adoption …

The construct of service quality as enunciated by Parasuraman, A., Zeithaml, VA, & Berry, L.
L (1985) has been widely studied across various industries. In the recent years, India has …

Penelitian bertujuan menjelaskan pengaruh kualitas pelayanan, kualitas produk dan
kepuasan pelanggan terhadap loyalitas pelanggan melalui keputusan pembelian di go …

The purpose of this study is to identify the structural relationship among hotel customers
experience, customer emotion, customer delight and revisit intention. Data were collected …

PROSIDING Page 1 PROSIDING ISSN : 2614 – 6681 (CETAK) ISSN : 2656 – 6362 (ON-LINE)
387 Pengaruh Kualitas Pelayanan, Kualitas Produk DanKeputusan Pembelian Terhadap …

Abstract Corporations are using Social Media (SM) to form meaningful and engaging
customer relationships involving online transactions. The aim of the research study is to …

Purpose The purpose of this study was to investigate the experience cues of chatbot
services provided to existing customers familiar with the e-commerce environment, and to …

In a very competitive environment, it is highly important to identify the indicators that exert a
major influence on customer satisfaction and loyalty. Based on the current relationship …

Users' interaction in virtual communities, can co-create and co-destruct value and greatly
influence users' perception of service quality. We explored the online value creation …

This study aims to examine the effects of customer experience on the relationship between
brand trust and customer experience. The survey was conducted on consumers who …