The effects of race and racial concordance on patient-physician communication: a systematic review of the literature

MJ Shen, EB Peterson, R Costas-Muñiz… - Journal of racial and …, 2018 - Springer
Objective Racial disparities exist in health care, even when controlling for relevant
sociodemographic variables. Recent data suggest disparities in patient-physician …

The relationship between physician burnout and quality of healthcare in terms of safety and acceptability: a systematic review

CS Dewa, D Loong, S Bonato, L Trojanowski - BMJ open, 2017 - bmjopen.bmj.com
Objectives This study reviews the current state of the published peer-reviewed literature
related to physician burnout and two quality of care dimensions. The purpose of this …

Comparing the content and quality of video, telephone, and face-to-face consultations: a non-randomised, quasi-experimental, exploratory study in UK primary care

V Hammersley, E Donaghy, R Parker… - British Journal of …, 2019 - bjgp.org
Background Growing demands on primary care services have led to policymakers
promoting video consultations (VCs) to replace routine face-to-face consultations (FTFCs) in …

[HTML][HTML] Real-world implementation of video outpatient consultations at macro, meso, and micro levels: mixed-method study

T Greenhalgh, S Shaw, J Wherton… - Journal of medical …, 2018 - jmir.org
Background There is much interest in virtual consultations using video technology.
Randomized controlled trials have shown video consultations to be acceptable, safe, and …

The Jefferson Scale of Empathy: a nationwide study of measurement properties, underlying components, latent variable structure, and national norms in medical …

M Hojat, J DeSantis, SC Shannon… - Advances in Health …, 2018 - Springer
Abstract The Jefferson Scale of Empathy (JSE) is a broadly used instrument developed to
measure empathy in the context of health professions education and patient care. Evidence …

Communication skills training for healthcare professionals working with people who have cancer

PM Moore, S Rivera, GA Bravo‐Soto… - Cochrane Database …, 2018 - cochranelibrary.com
Background This is the third update of a review that was originally published in the
Cochrane Library in 2002, Issue 2. People with cancer, their families and carers have a high …

Achieving goal-concordant care: a conceptual model and approach to measuring serious illness communication and its impact

JJ Sanders, JR Curtis, JA Tulsky - Journal of palliative medicine, 2018 - liebertpub.com
Background: High-quality care for seriously ill patients aligns treatment with their goals and
values. Failure to achieve “goal-concordant” care is a medical error that can harm patients …

Exploring the use of rapport in professional information‐gathering contexts by systematically mapping the evidence base

F Gabbert, L Hope, K Luther, G Wright… - Applied Cognitive …, 2021 - Wiley Online Library
A growing body of research illustrates consensus between researchers and practitioners
that developing rapport facilitates cooperation and disclosure in a range of professional …

[图书][B] Rethinking language, mind, and world dialogically

P Linell - 2009 - books.google.com
Per Linell took his degree in linguistics and is currently professor of language and culture,
with a specialisation on communication and spoken interaction, at the University of …

[图书][B] Talk in action: Interactions, identities, and institutions

J Heritage, S Clayman - 2011 - books.google.com
Talk in Action examines the language, identity, and interaction of social institutions,
introducing students to the research methodology of Conversation Analysis. Features a …