Measuring gaps in healthcare quality using SERVQUAL model: challenges and opportunities in developing countries
F AlOmari - Measuring Business Excellence, 2021 - emerald.com
Purpose The purpose of this paper is to gauge the health-care services from a patient's
perspective in five private hospitals in the Syrian capital Damascus. Design/methodology …
perspective in five private hospitals in the Syrian capital Damascus. Design/methodology …
What factors affect patient satisfaction in public sector hospitals: Evidence from an emerging economy
Patient satisfaction can identify specific areas of improvement in public sector hospitals.
However, the Pakistani healthcare system, and quality of service delivery is rarely assessed …
However, the Pakistani healthcare system, and quality of service delivery is rarely assessed …
Factors affecting patient satisfaction: an exploratory study for quality management in the health-care sector
This study examines the factors affecting patient satisfaction and their relationships with
respondent demographics for tertiary-level health-care services. Data were collected from in …
respondent demographics for tertiary-level health-care services. Data were collected from in …
The mediating role of hospital image: The impact of care cost and service quality on patient satisfaction
F AlOmari - Journal of Innovation in Business and Economics, 2022 - ejournal.umm.ac.id
The primary goal of this research is to empirically examine the function of hospital image in
mediating the relationship between care cost, healthcare service quality, and patient …
mediating the relationship between care cost, healthcare service quality, and patient …
[PDF][PDF] Patient satisfaction levels in a tertiary care medical college hospital in Punjab, North India
S Singh, P Kaur, R Rochwani - Int J Res Dev Health, 2013 - Citeseer
Introduction: The primary goal of the tertiary care hospital as a highest level of health care
provision is to provide best possible health care to the patients. Patient satisfaction is one of …
provision is to provide best possible health care to the patients. Patient satisfaction is one of …
Measuring patient satisfaction: An empirical study in India
M Ghosh - Leadership in Health Services, 2014 - emerald.com
Purpose–The purpose of this study was to understand the different dimensions patients
staying in a hospital perceived as important for satisfaction and how those dimensions …
staying in a hospital perceived as important for satisfaction and how those dimensions …
How to improve patient satisfaction behavioral compliance and hospital image through nurse caring: Strategizing for healthcare during COVID-19
F AlOmari - Health Marketing Quarterly, 2021 - Taylor & Francis
We investigated the impact of nurse caring on patient satisfaction, behavioral compliance,
and organization image from a patient's perspective in the private healthcare sector in the …
and organization image from a patient's perspective in the private healthcare sector in the …
College clinic service quality and patient satisfaction
P Deshwal, V Ranjan, G Mittal - International journal of health care …, 2014 - emerald.com
College clinic service quality and patient satisfaction | Emerald Insight Books and journals
Case studies Expert Briefings Open Access Publish with us Advanced search College clinic …
Case studies Expert Briefings Open Access Publish with us Advanced search College clinic …
[DOC][DOC] Integrating Kano's model and SERVQUAL to improve healthcare service quality
D Sulisworo, NEF Maniquiz - IC-GWBT2012, Ahmad Dahlan …, 2012 - eprints.uad.ac.id
The aim of this paper is to investigate the attribute of service quality using Servqual
perspective. An empirical study using questionnaires with a focus on service enquiring …
perspective. An empirical study using questionnaires with a focus on service enquiring …
The influence of hospital services on patient satisfaction in OPDs: evidence from the transition to a digital system in South Punjab, Pakistan
Background Pakistani's health services delivery system has been rarely evaluated regarding
patient satisfaction. This study examined the performance of the Pakistani health system …
patient satisfaction. This study examined the performance of the Pakistani health system …