Purpose The purpose of this paper is to determine the influence of service quality and
university image on student satisfaction and student loyalty. Design/methodology/approach …

The COVID-19 pandemic has lead authorities from many countries to adopt crucial
protective measures such as wearing face masks, lockdowns and social distancing. The …

This study aims to contribute to the advancement of knowledge in the consumer psychology
of tourism by carrying out an exploration of the cognitive and affective psychological …

Purpose–The purpose of this paper is to analyse the influence of image on student
satisfaction and loyalty. Design/methodology/approach–In order to accomplish the …

To try and understand the factors which influence student satisfaction in higher education, as
well as consequences of it, this study tests an explanatory model of student satisfaction in …

Purpose The purpose of this paper is to investigate the relationship between service quality,
program quality, institutional image and student satisfaction in the context of higher …

Expectations of a novel restaurant dining experience were manipulated in a controlled field
setting to test for the role and persistence of expectation and expectation-related effects …

Ethnic consumers arriving in an ethnically diverse nation such as Australia are likely to have
a limited knowledge of the marketplace. Combined with possible communication difficulties …

Many studies have examined the different components involved in the formation of
expectations, as well as the influence expectations may have in the consumer satisfaction …

This study aims to build and test a theoretical model of tourist expectation formation and
seeks to explore the gender differences regarding how tourists form their expectations …