Purpose The purpose of this paper is to provide an exhaustive review of emotional labor
research from the hospitality and tourism literature by outlining the theories, the antecedents …

ABSTRACT “Boreout” is a psychological state of intense boredom and apathy. It occurs
when a task lacks mental stimuli (ie, menial tasks). Burnout is a state of emotional, physical …

Purpose–The purpose of this paper is to explore whether authentic leadership in hospitality
is composed of four distinctive but related substantive components (ie self-awareness …

The study aims to apply a dualistic model of passion to explore how frontline employees with
different types of passion for work use emotional labor strategies, and how this affects …

Purpose Workplace incivility is a common deviant behavior happening in organizational
contexts, and it can have serious negative consequences such as decreasing employees' …

Given the significance of emotional labor (EL) for hospitality service firms, it is highly
valuable to examine the contextual factors that affect the EL strategy undertaken by …

The purpose of this study is to understand the interrelationships among employees'
emotional labor, emotional dissonance, job stress, and turnover intent in the foodservice …

This paper meta-analytically investigates a theoretical framework of emotional labour and its
antecedents and outcomes in the hospitality and tourism literature with 57 correlation …

The pandemic has brought about several operational changes in the hospitality industry.
While the employees strive to sustain through these unprecedented times, their well-being …

Little research has identified issues faced by tour guiding professionals and investigations of
tour guide experiences have been neglected in favour of tourist experience and behaviour …