From consumer satisfaction to recommendation of mobile app–based services: An overview of mobile taxi booking apps
Since MTB has been deemed as the business model of 21st century but its long-term
sustainability depends on level of consumer satisfaction with its applicability in their …
sustainability depends on level of consumer satisfaction with its applicability in their …
The role of online experience in the relationship between service convenience and future purchase intentions
This article investigates the effects of online convenience and shopping experience on
consumer satisfaction and future purchase decisions by applying a different view to explain …
consumer satisfaction and future purchase decisions by applying a different view to explain …
The intention to consume healthy food among older Gen-Z: Examining antecedents and mediators
This study investigates the perceptions, determinants, and behavioural intentions regarding
healthy food choices of Italian people belonging to Gen-Z. By adopting the Health Belief …
healthy food choices of Italian people belonging to Gen-Z. By adopting the Health Belief …
Exploring the switching intention of patients to e-health consultations platforms: blending inertia with push–pull–mooring framework
N Dogra, S Bakshi, A Gupta - Journal of Asia Business Studies, 2023 - emerald.com
Purpose Technology has revolutionized the delivery of health-care services, with e-
consultations becoming popular mode of service delivery, especially during the pandemic …
consultations becoming popular mode of service delivery, especially during the pandemic …
Effects of service quality and service convenience on customer satisfaction and loyalty in self-service fitness centers: Differences between staffed and unstaffed …
S Sun, Y Pan - Sustainability, 2023 - mdpi.com
As an emerging model, self-service fitness centers are reshaping the consumer fitness
experience globally. Recognizing the pivotal role of customer loyalty in the sustainable …
experience globally. Recognizing the pivotal role of customer loyalty in the sustainable …
Understanding consumer buying intention of e-commerce airfares based on multivariate demographic segmentation: A multigroup structural equation modeling …
The internet offers enormous development opportunities for airline firms and a lot of
information for consumers to pick the finest available options. This research aims to study …
information for consumers to pick the finest available options. This research aims to study …
The impact of e-commerce platforms' quality on customer satisfaction and repurchase intention in post COVID-19 settings
M Savastano, S Anagnoste, I Biclesanu… - The TQM Journal, 2024 - emerald.com
Purpose E-commerce expands product and service reach, emphasizing the need for
strategic market approaches to enhance e-service quality and drive sales growth. This paper …
strategic market approaches to enhance e-service quality and drive sales growth. This paper …
Brand loyalty in the smartphone user's: The role of brand credibility and consumer convenience
This study analyzes consumer loyalty from attitudes on credible knowledge sources and the
emotional experience due to the first perception Data was collected from 107 smartphone …
emotional experience due to the first perception Data was collected from 107 smartphone …
Green Communication for More Package-Free Ecommerce Returns
The existing packed mail-based return mode in ecommerce has a considerable negative
impact on the natural environment. In contrast, a package-free return mode accepts …
impact on the natural environment. In contrast, a package-free return mode accepts …
The Effects of Convenience and Risk on E-Loyalty through the Mediating Role of E-Service Quality: A Comparison for China and Turkey
C Eryiğit, Y Fan - Journal of International Consumer Marketing, 2021 - Taylor & Francis
This study aims to examine the direct and indirect effects of perceived shopping
convenience, e-service quality, and perceived risk on loyalty in an online shopping context …
convenience, e-service quality, and perceived risk on loyalty in an online shopping context …