Quality function deployment (QFD) is a useful quality management tool for the transformation
of customer requirements (CRs) into engineering characteristics (ECs) in product …

Since e-commerce has expanded rapidly in recent years, it's clear that reliable delivery
services are crucial to keeping customers happy. Supplying items on time, providing better …

This study presents a new multiple criteria group decision making (MCGDM) sorting method,
named G-ARASsort–a new variant of the ARAS ranking method, to address a disaster …

Background The quality of the patient experience has become one of the key pillars of
service in the healthcare industry. Positive word-of-mouth, higher retention, and loyalty to …

The focus of this research is on assessing the perception of public service quality through a
customer-centred approach. Public service quality comprises multiple factors that are …

Quality function deployment (QFD) is a customer-driven product development technique
widely utilized to translating customer requirements into engineering characteristics for …

Purpose The purpose of this study is to capture patients' and employees' perception of
quality of care in the Indian private hospitals and to find the possible perceptual gaps …

Purpose Educational policies, integrated practices, obliged strategies and notable
benchmarks are always required by the higher educational institutions (HEIs) for operating …

Quality management techniques such as the quality function deployment model can help
hospitals assess and improve the quality of their services by integrating the voice of …

Quality function deployment (QFD) is a customer-driven quality management tool that can
improve system quality, promote innovation, and enhance the core competitiveness of …