[HTML][HTML] The importance of combining open-ended and closed-ended questions when conducting patient satisfaction surveys in hospitals
K Semyonov-Tal, N Lewin-Epstein - Health Policy OPEN, 2021 - Elsevier
Background Using data obtained from the National Satisfaction Survey in General Hospitals,
2014, the present study examines patients' satisfaction with medical care and hospitalization …
2014, the present study examines patients' satisfaction with medical care and hospitalization …
How should I respond to a complaining customer? A model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
PT Loo, C Khoo-Lattimore, HC Boo - International Journal of Hospitality …, 2021 - Elsevier
Many studies on coping have been conducted in diverse industries but within the hospitality
industry, studies on how employees cope with customer complaints have only just begun …
industry, studies on how employees cope with customer complaints have only just begun …
[图书][B] Corporate and individual environmental responsibility towards automobile
A David - 2020 - books.google.com
The research extended to the suppliers (auto-component manufacturers) responsibility
towards the environment. The statistical tools used for this section were Chi-square (Cross …
towards the environment. The statistical tools used for this section were Chi-square (Cross …
Turistlerin demografik özelliklerine göre risk azaltma stratejileri: Alanya örneği
B Çetinsöz, Z Ege - Anatolia: Turizm Araştırmaları Dergisi, 2012 - dergipark.org.tr
Son yıllarda küresel anlamda ortaya çıkan politik, doğal afet, sağlık ve özellikle ekonomik
krizlerin en fazla etkisini gösterdiği sektörlerin başında turizm gelmektedir. Uluslararası …
krizlerin en fazla etkisini gösterdiği sektörlerin başında turizm gelmektedir. Uluslararası …
Assessing consumer empowerment and influencing factors in Central Bangka Regency: a multidimensional approach
MF Akbar, D Valeriani… - Jurnal Perspektif …, 2023 - mail.online-journal.unja.ac.id
The rapid development of trade technology in Indonesia exposes consumers to potential
exploitation during purchasing. This study examines consumer empowerment in Central …
exploitation during purchasing. This study examines consumer empowerment in Central …
Implementasi Vector Space Model dalam Pembangkitan Frequently Asked Questions Otomatis dan Solusi yang Relevan untuk Keluhan Pelanggan
Salah satu keunggulan dari sebuah lembaga/unit pelayanan adalah seberapa cepat dan
akurat dalam menangani keluhan pelanggan. Keluhan yang disampaikan pelanggan …
akurat dalam menangani keluhan pelanggan. Keluhan yang disampaikan pelanggan …
Consumer behaviour and warranty claim: A study on Czech consumers
S Shaw, M Chovancová… - Economics and Sociology, 2017 - publikace.k.utb.cz
Consumer behaviour concerning warranty is significant for both consumers and business
entities. This article presents the behaviour of consumers on warranty claims for purchased …
entities. This article presents the behaviour of consumers on warranty claims for purchased …
Influence of customer complaint management on marketing performance of banks
GU Oru, HI Madumere - ARRUS Journal of Social Sciences and …, 2022 - journal.arrus.id
Leveraging the cognitive dissonance and attribution theories, this study examined the
influence of customer complaint management on the Marketing performance of banks in …
influence of customer complaint management on the Marketing performance of banks in …