In an unexpected circumstance, such as the COVID-19 pandemic, public service delivery
cannot be suspended, but must be delivered online, relying on the available digital …

Public value has become an important, but contested, idea in public administration and
management. It has developed considerably since its genesis in the 1980s and more formal …

Public services do not always create value. Rather, when poorly organized and/or delivered,
they can destroy value and make service users' lives worse. However, such “value …

Many healthcare improvement approaches originated in manufacturing, where end users
are framed as consumers. But in healthcare, greater recognition of the complexity of …

It is increasingly argued that public management should build on a service logic instead of
the prevailing manufacturing logic of New Public Management (NPM). Drawing from three …

This paper provides a theoretical contribution by investigating how digital technologies are
currently reshaping the museum value chain in the Infosphere, an information environment …

IMPACT Public service providers are now expected to play a central role in public value
creation by designing and delivering services that are both relevant and beneficial to the …

Results: Three distinct aspects of co-design were identified through consideration of the
principles. These related to:(1) understanding and mapping the system (2) upholding …

The decentralisation of Swedish healthcare closer to citizens has been slow. Drawing from
empirical material of the reform prior and amidst the COVID‐19 pandemic, this paper argues …

What leadership practices can be enacted in contexts of public values failure and with low
social capital to enact positive social change? This article studies public management and …