Purpose Deviant consumer behavior (DCB) has serious negative effects on organizations,
employees and other customers. While research to date has largely focused on …

Walters provides a detailed description of how criminal thinking serves as a vital link
between criminality and crime. Criminality, the propensity to become involved in criminal …

For many people 'going shopping'is seen as one of life's great pleasures. It combines the
excitement of a bargain, the thrill of the chase, new experiences, three-dimensional mental …

The aim of this chapter is to report perceived safety levels and geography of fear declared by
visitors of a shopping centre in the Swedish capital, Stockholm. Drawing from fieldwork …

Tactics to deter deviant consumer behaviour have received limited attention in the literature
despite deviance being an ongoing problem in the marketplace. Across two studies, the …

Retaillance is surveillance in a brick-and-mortar retail setting. In today's world, brick-and-
mortar retailers are threatened by competition from online retailers and the need to compete …

This study reports on experiences using fieldwork protocols (FPs) in guiding the inventory of
safety conditions in public places. Relying on theories of environmental criminology …

Consumers routinely engage in fraudulent behaviors toward companies including returning
products under false pretenses, lying when making insurance claims, and committing petty …

Purpose A key question for shopping malls is to create a retail environment that is at the
same time safe and entertaining. The purpose of this paper is to provide insight into this …

Creating a safe and pleasant shopping environment: a retailer’s view | Emerald Insight Books
and journals Case studies Expert Briefings Open Access Publish with us Advanced search …