This paper addresses the issue of service quality evaluation within the higher education
sector and stresses the need to develop measures that are both psychometrically and …

Advocating a customer focus, the Total Quality Management model of leadership has led to
success in raising performance levels throughout various manufacturing and service …

The use of the Internet to develop new technologies has generated a considerable change
in teaching and student learning in higher education. The pandemic caused by COVID-19 …

There is still no consensus on how best to measure and manage quality within higher
education institutions (HEIs). Thus a variety of approaches have been adopted. This paper …

Purpose–To propose an evaluation model for the quality implementations in higher
education through an analysis of quality systems and program evaluation using a systems …

This article examines the concept of service value in business education with data collected
from 402 students of a small business school. A set of factors were found to impact on …

Despite the abundance of research on quality management there is no universal consensus
on how best to measure quality in higher education. This paper undertakes a critical …

The demand for e-learning in higher education is rising, competition is increasing, and
universities are investing significant resources towards improving the quality of their e …

The aim of this article measuring service quality in education is increasingly important for
attracting and retaining tuition-based revenues. The objectives of this paper are two folds …

Purpose–The paper aims to present and interpret excellence through the parchments of the
ancient Hellenic philosophy and the different schools of management thought and its …