Artificial intelligence (AI) is becoming increasingly important for the public sector. As the
number of studies in this field increases, this study provides a systematic overview of the …

The application of digital information and communication technologies (ICTs) to reform
governmental structures and public service is widely and perhaps naively viewed as the …

Since 2015, several countries have shown significant interest in artificial intelligence (AI)
and have released national-level AI strategic plans. These plans reflect the country's …

This paper aims to study the government personnel and citizen relationship with innovation
spirit and their impact on citizen satisfaction. Descriptive statistical analysis is used in this …

This study aims to measure the extent of the influence of digital-based signature service
quality on the performance of the District Government of Palembang, Indonesia. The benefits …

At present, the modernization of public administrations, fostered by technological progress,
is leading to a rapid growth in services and information exchange between public …

Management-E-government projects are in the early stages in many emerging countries.
They are facing several challenges regarding their implementation and adoption in the 5G …

This thesis explores the affordances of artificial intelligence (AI) for the public sector. The
thesis consists of three studies that answer what, why and how questions of AI affordance …

There is often a tension in organizations between the centralization and decentralization of
IT governance, as demonstrated by Sambamurthy and Zmud's (1999) landmark paper on IT …

The development of a client-oriented approach in the provision of public services in the
Russian Federation is an urgent task in modern conditions. The availability of public …