Purpose–Maturity models are a prospering approach to improving a company's processes
and business process management (BPM) capabilities. In fact, the number of corresponding …

A world becoming more digitally transformed and connected poses significant challenges for
IT organizations, requiring increased attention to the usability of their software products and …

Abstract Since the Software Engineering Institute has launched the Capability Maturity
Model almost twenty years ago, hundreds of maturity models have been proposed by …

The objective of this research study is to present the critical success factors (CSFs) for data
governance (DG). This paper reports on a single case study where data are gathered …

There are several best practice based frameworks that detail effective arrangements for the
internal structure of an IT organization. Although it is reasonable that there is a correlation …

Purpose The frequent and increasingly potent cyber-attacks because of lack of an optimal
mix of technical as well as non-technical IT controls has led to increased adoption of security …

Aim/Purpose: This research aims to develop an information technology (IT) maturity model
for incident management (IM) process that merges the most known IT frame-works' practices …

In this paper, we motivate, devise, demonstrate, and evaluate an approach for the research-
based development of information systems development methods (ISDMs). This approach …

IT service improvements can add immense value to organisations. To improve IT service
management (ITSM) processes, a software-mediated process assessment method is …

Purpose–Business Process Management (BPM) has become increasingly common among
organizations in different industries. There is very limited research on the application of BPM …