Recent digital advancements, including social software, mobile technologies and
augmented reality, offer promising opportunities to empower knowledge workers in their …

Purpose The purpose of this paper is to reveal how information and communication
technology (ICT) can empower shop floor workers in collaborative manufacturing …

A new generation of information technology (IT), promises significant benefits for
manufacturing companies in their daily work. However, the companies are rather slow in …

The recent introduction of smart glasses through media spurred new concepts of service
support systems. Especially in the domain of Technical Customer Services (TCS), the …

KNOWLEDGE MANAGEMENT WITHOUT MANAGEMENT - SHADOW IT IN KNOWLEDGE-INTENSIVE
MANUFACTURING PRACTICES Page 1 Association for Information Systems AIS Electronic …

Industrial sectors like mechanical engineering currently define themselves primarily through
their product business. However, a change can currently be observed. Instead of continuing …

Today, machine manufacturers generate a significant share of their revenues with the
provision of services. At the same time, they are confronted with the challenge of adopting of …

The voluntary use of private devices by employees without the formal approval of the IT
department, commonly termed Shadow IT, is an increasingly widespread phenomenon. In …

Emerging technologies, such as smart glasses, offer new possibilities to support service
processes. Specifically, in situations where a person providing a service, such as a …

An integrated and simultaneous design that considers products, services, and information
systems is essential due to the mutual influences among each of the three components. This …