E-commerce has grown steadily since internet access became more available in the mid-
1990s. Informativeness plays a key role in online shopping decisions. Potential customers …

Purpose This paper aims to explore the influence of e-reputation, destination image and
social media marketing efforts (SMME) on the intention to visit among tourists. The …

This study adopts an integrated approach and combines the theory of planned behavior and
push-pull theory to unpack the antecedents of customer switching intention in a contextual …

Social media word of mouth (WOM) involves much interaction and engagement between
users in their own networks. The feature of reposting on social media allows WOM to spread …

This paper explores the potential association between the spread of fake news and the
panic buying behavior, in urban and rural UK, widely accessible on Twitter since COVID 19 …

Purpose The present study aimed to identify the characteristics of effective messages in
electronic word of mouth (eWOM) communication on social networks to be considered in the …

Corporate e-reputation is becoming more and more relevant for firms, partly because of its
importance for firm value. In this context, this paper provides comprehensive theoretical and …

In a highly competitive market, online stores are requested to identify key factors to
implement customers' trust and commitment, which are vital determinants of high-quality …

Motivated by the observed private-label products entering the market, this paper studies the
encroachment of private-label manufacturers considering the quality effort and the platform's …

The aim of this article is to understand how e-reputation can be a positive predictor of online
repurchase intentions. Building on the Hierarchy-of-Effects model and the scale of e …