[HTML][HTML] Understanding passenger hostility in transit: a systematic review
Passenger hostility is commonplace in the transit industry. However, research investigating
this job stressor is limited in both scope and quality. This systematic review examines three …
this job stressor is limited in both scope and quality. This systematic review examines three …
Australian bus drivers' perspectives of passenger hostility: A qualitative study
S Ferguson, EJ Edwards, M Davis, JI Racz… - Journal of Workplace …, 2022 - Taylor & Francis
Bus drivers are at risk of the adverse impacts of passenger hostility, yet qualitative research
investigating this issue is scant. We interviewed 29 bus drivers, content analyzed their …
investigating this issue is scant. We interviewed 29 bus drivers, content analyzed their …