The fit information of multi-modal user-generated content has its unique value but is
understudied. This study investigated how the fit between photos and text within a hotel …

The consumption of services inherently requires a process to achieve the desired outcome.
For nonexperiential services (eg, healthcare and education) primarily valued for their end …

The beauty industry has experienced concurrent growth alongside an increased societal
emphasis on aesthetics. The advent of digital platforms has not only propelled the …

Many e-commerce platforms adopt various government policies, such as quality certification
and buyer protection programs, to mitigate information asymmetry. While the benefits of …

Following the proliferation of online review platforms, researchers have conducted a vast
range of studies investigating the helpfulness of such platforms. Yet, a significant body of …

There is a widespread debate over how gig workers should be classified. The passage of
California Assembly Bill 5 (AB5)-a landmark legislation that aims to correct the …

As AI applications become more pervasive, it is critical to understand how knowledge
workers with different levels and types of experience can team with AI for productivity gains …

Certifications are an important signaling device for attenuating information asymmetry. This
study examines their role on a Chinese online marketplace lending platform, which grants …