Service quality is imperative for higher education institutes in order to remain competitive
and growing. There is a need to ensure students' satisfaction with university. This study will …

Background: Students' view is an important factor in assessing the quality of universities.
Servqual pattern is regarded as the most prominent for services quality measurement. This …

Purpose The purpose of this paper is to investigate and report students' perception of
service quality in a university by examining the perceptual context of service quality with …

The quality of education provided in management institutions is a matter of debate in every
country. With a rapid growth in the economy, the quality of management education provided …

Purpose–This paper assesses the quality of services to users in academic libraries in
developing countries using ServQUAL model. The purpose was to expose the service areas …

Purpose The purpose of this paper is to assess the expectation and perception of the users
of a library of reputed special academic institute in India on quality of library services. The …

Organizing scientific conferences requires the execution of a series of activities which aim to
ensure quality in terms of published papers, completed reviews, information forwarded to …

This study was conducted with the objective of investigating service quality assessment,
identification of quality gaps regarding service provision using SERVQUAL. It also examined …

In this study, the relationships between Human Resource Practices (HRPs), firm
performance (service quality), and the mediation effects of employees' abilities were …

As one of the motivational theories which define both values and attitudes beyond personal
as well as organizational benefits, Public Service Motivation (PSM) model aims to …