Relationships between service quality, brand image, customer satisfaction, and customer loyalty
The service industry has become the driving force of economic development in recent years.
With the current fierce competitive situation, competing businesses have continually …
With the current fierce competitive situation, competing businesses have continually …
Consumption of OTT media streaming in COVID-19 lockdown: Insights from PLS analysis
G Gupta, K Singharia - Vision, 2021 - journals.sagepub.com
In light of the current ecosystem of technological advancements in telecommunication and
enhanced capability of devices, the present work brings to the fore the changes in …
enhanced capability of devices, the present work brings to the fore the changes in …
Evaluating the role of technology and non-technology factors influencing brand love in Online Food Delivery services
R Anbumathi, S Dorai, U Palaniappan - Journal of Retailing and Consumer …, 2023 - Elsevier
Technology and non-technology factors in OFD service contribute to attitude development
and behavioral intentions even when the core service (food) is not undertaken by the service …
and behavioral intentions even when the core service (food) is not undertaken by the service …
Effects of corporate social responsibility on customer satisfaction and organizational attractiveness: A signaling perspective
In recent years, many researchers have attempted to determine the mechanisms of how
corporate social responsibility (CSR) brings financial benefits to a firm. However, many chief …
corporate social responsibility (CSR) brings financial benefits to a firm. However, many chief …
An integrative model of destination brand equity and tourist satisfaction
H San Martín, A Herrero… - Current issues in …, 2019 - Taylor & Francis
This paper develops an integrative model that includes the dimensions of destination brand
equity (ie awareness, image, quality and loyalty), as well as a key behavioural variable that …
equity (ie awareness, image, quality and loyalty), as well as a key behavioural variable that …
Applications of food packaging quick response codes in information transmission toward food supply chain integrity
P Li, J Yang, AM Jiménez-Carvelo… - Trends in Food Science & …, 2024 - Elsevier
Background Manufacturers and consumers are increasingly aware that asymmetric
information can lead to potential risks in food safety and supply chain integrity. The …
information can lead to potential risks in food safety and supply chain integrity. The …
Corporate social responsibility as a determinant of corporate reputation in the airline industry
E Park - Journal of retailing and consumer services, 2019 - Elsevier
This study explores activities in corporate social responsibility (CSR) and their effects on
corporate reputation in the airline service industry. It also proposes two factors of customer …
corporate reputation in the airline service industry. It also proposes two factors of customer …
Strengthening B2B brands by signalling environmental sustainability and managing customer relationships
Resource depletion and environmental pollution concerns are forcing manufacturers to pay
greater attention to environmental sustainability. This is especially so for business-to …
greater attention to environmental sustainability. This is especially so for business-to …
Satisfaction, trust and loyalty: investigating the mediating effects of commitment, switching costs and corporate image
Purpose The purpose of this study is to develop an understanding of the factors influencing
Indian consumers' loyalty toward mobile phone service providers by exploring the mediating …
Indian consumers' loyalty toward mobile phone service providers by exploring the mediating …
[HTML][HTML] The role of corporate brand image for B2B relationships of logistics service providers in China
This study examines the strategic significance of B2B corporate brand image of global
logistics corporate brand providers in China offering international express parcel/postage …
logistics corporate brand providers in China offering international express parcel/postage …