Relationships between service quality, brand image, customer satisfaction, and customer loyalty

SM Dam, TC Dam - The Journal of Asian Finance, Economics and …, 2021 - koreascience.kr
The service industry has become the driving force of economic development in recent years.
With the current fierce competitive situation, competing businesses have continually …

Consumption of OTT media streaming in COVID-19 lockdown: Insights from PLS analysis

G Gupta, K Singharia - Vision, 2021 - journals.sagepub.com
In light of the current ecosystem of technological advancements in telecommunication and
enhanced capability of devices, the present work brings to the fore the changes in …

Evaluating the role of technology and non-technology factors influencing brand love in Online Food Delivery services

R Anbumathi, S Dorai, U Palaniappan - Journal of Retailing and Consumer …, 2023 - Elsevier
Technology and non-technology factors in OFD service contribute to attitude development
and behavioral intentions even when the core service (food) is not undertaken by the service …

Effects of corporate social responsibility on customer satisfaction and organizational attractiveness: A signaling perspective

Q Zhang, M Cao, F Zhang, J Liu… - Business ethics: A …, 2020 - Wiley Online Library
In recent years, many researchers have attempted to determine the mechanisms of how
corporate social responsibility (CSR) brings financial benefits to a firm. However, many chief …

An integrative model of destination brand equity and tourist satisfaction

H San Martín, A Herrero… - Current issues in …, 2019 - Taylor & Francis
This paper develops an integrative model that includes the dimensions of destination brand
equity (ie awareness, image, quality and loyalty), as well as a key behavioural variable that …

Applications of food packaging quick response codes in information transmission toward food supply chain integrity

P Li, J Yang, AM Jiménez-Carvelo… - Trends in Food Science & …, 2024 - Elsevier
Background Manufacturers and consumers are increasingly aware that asymmetric
information can lead to potential risks in food safety and supply chain integrity. The …

Corporate social responsibility as a determinant of corporate reputation in the airline industry

E Park - Journal of retailing and consumer services, 2019 - Elsevier
This study explores activities in corporate social responsibility (CSR) and their effects on
corporate reputation in the airline service industry. It also proposes two factors of customer …

Strengthening B2B brands by signalling environmental sustainability and managing customer relationships

M Vesal, V Siahtiri, A O'Cass - Industrial Marketing Management, 2021 - Elsevier
Resource depletion and environmental pollution concerns are forcing manufacturers to pay
greater attention to environmental sustainability. This is especially so for business-to …

Satisfaction, trust and loyalty: investigating the mediating effects of commitment, switching costs and corporate image

H Kaur, H Soch - Journal of Asia Business Studies, 2018 - emerald.com
Purpose The purpose of this study is to develop an understanding of the factors influencing
Indian consumers' loyalty toward mobile phone service providers by exploring the mediating …

[HTML][HTML] The role of corporate brand image for B2B relationships of logistics service providers in China

JMT Balmer, Z Lin, W Chen, X He - Journal of Business Research, 2020 - Elsevier
This study examines the strategic significance of B2B corporate brand image of global
logistics corporate brand providers in China offering international express parcel/postage …