Many recent studies observe the increasing importance, influence, and analysis of resilience
as a concept to understand the capacity of a system or individual to respond to change. The …

In general we do not like to wait. But reduction of the waiting time usually requires extra
investments. To decide whether or not to invest, it is important to know the effect of the …

We present a model of market competition in which customer preferences are over not only
price and quality but also delivery speed. This allows a study of market demand and firms' …

The First Comprehensive Book on the SubjectFocusing on the underlying structure of a
system, Optimal Design of Queueing Systems explores how to set the parameters of a …

In a call center, there is a natural trade-off between minimizing customer wait time and fairly
dividing the workload among agents of different skill levels. The relevant control is the …

Any buyer that depends on suppliers for the delivery of a service or the production of a make-
to-order component should pay close attention to the suppliers' service or delivery lead …

This is a study of the economic behavior of vendors of service in competition. A simple
model with two competing exponential servers and Poisson arrivals is considered. Each …

The interface between an emergency department and internal wards is often a hospital's
bottleneck. Motivated by this interaction in an anonymous hospital, we analyze queueing …

Motivated by queues with multitype servers and multitype customers, we consider an infinite
sequence of items of types 𝒞={c 1,…, c I}, and another infinite sequence of items of types …

In large-scale computer systems, deciding how to dispatch arriving jobs to servers is a
primary factor affecting system performance. Consequently, there is a wealth of literature on …