Is cute AI more forgivable? The impact of informal language styles and relationship norms of conversational agents on service recovery
Q Hu, Z Pan - Electronic Commerce Research and Applications, 2024 - Elsevier
Conversational agents are increasingly handling a significant volume of service interactions
and are projected to handle up to 95% of customer service interactions. However, like any …
and are projected to handle up to 95% of customer service interactions. However, like any …
How can we improve buyer experiences for the operations of e-grocery platforms? Towards a unified framework for digital service operations
B Basu, D Chakraborty, AK Kar - International Journal of Production …, 2024 - Elsevier
Electronic grocery (e-grocery) retailing has increasingly gained prominence all over the
world, with India being no exception. However, the Indian e-grocery industry still has room to …
world, with India being no exception. However, the Indian e-grocery industry still has room to …
Do more friends make your way smooth? Supply chain relationships, moral disengagement, and innovation performance
J Gu, Y Bai, X Chu - Industrial Marketing Management, 2024 - Elsevier
As the supply chain becomes a key carrier of firms' operations, the relationship between
suppliers and buyers increasingly influences their strategic decision-making effectiveness …
suppliers and buyers increasingly influences their strategic decision-making effectiveness …
Agenda Formation and Prediction of Voting Tendencies for European Parliament Election using Textual, Social and Network Features
GK Shahi, AS Basyurt, S Stieglitz… - Information Systems …, 2024 - Springer
As per agenda-setting theory, political agenda is concerned with the government's agenda,
including politicians and political parties. Political actors utilize various channels to set their …
including politicians and political parties. Political actors utilize various channels to set their …
Understanding the challenges affecting food-sharing apps' usage: insights using a text-mining and interpretable machine learning approach
Food waste is a serious problem affecting societies and contributing to climate change.
About one-third of all food produced globally is wasted, while millions of people remain food …
About one-third of all food produced globally is wasted, while millions of people remain food …
Factors and moderators influencing artificial intelligence adoption by Jordanian MSMEs
S Abaddi - Management & Sustainability: An Arab Review, 2024 - emerald.com
Purpose This study aims to investigate the factors influencing the adoption intention of
artificial intelligence (AI) by micro, small and medium enterprises (MSMEs) in Jordan …
artificial intelligence (AI) by micro, small and medium enterprises (MSMEs) in Jordan …
Text classification for private procurement: a survey and an analysis of future trends
F Bellomi, M Cristani - Information Technology and Management, 2024 - Springer
The development of techniques for text classification, categorization, clustering and
segregation has a long history of applications in a variety of fields, including social network …
segregation has a long history of applications in a variety of fields, including social network …
What specific investments are critical in fostering buyer‐supplier relationships: Evidence from MSMEs in emerging economies
Abstract MSMEs (Micro, Small and Medium enterprises) play a vital role in the development
of emerging economies, and their interactions with state‐owned enterprises can generate …
of emerging economies, and their interactions with state‐owned enterprises can generate …
Digitalization of BSR in the recession
E Chytilová, M Talíř - Management Science Letters, 2024 - growingscience.com
Digitalization of BSR (buyer supplier relationship) is generally one of the effective tools to
strengthen the supply chain. This study aims to establish the correlations between the …
strengthen the supply chain. This study aims to establish the correlations between the …
A Study On The Impact Of Mintzberg's 5ps On Msmes Growth In Telangana State With Reference To Self-Reliance
K Raju, P Peri - Educational Administration: Theory and Practice, 2024 - kuey.net
This research paper examines the influence of Mintzberg's 5Ps (Plan, Ploy, Position, Pattern,
and Perspective) on the growth of Micro, Small, and Medium Enterprises (MSMEs) in …
and Perspective) on the growth of Micro, Small, and Medium Enterprises (MSMEs) in …