Conversational AI intends for machine-human interactions to appear and feel more natural
and inclined to communicate in a near-human context. Chatbots, also known as …

Thanks to artificial intelligence, chatbots have been applied to many consumer-facing
applications, especially to online travel agencies (OTAs). This study aims to identify five …

Chatbots' growing popularity has brought new challenges to HCI, having changed the
patterns of human interactions with computers. The increasing need to approximate …

Text messaging-based conversational agents (CAs), popularly called chatbots, received
significant attention in the last two years. However, chatbots are still in their nascent stage …

For chatbots to be broadly adopted by users, it is critical that they are experienced as useful
and pleasurable. While there is an emerging body of research concerning user uptake and …

Companies are increasingly using chatbots to provide customer service. Despite this trend,
little in-depth research has been conducted on user experience and user motivation for this …

Text-based conversational systems, also referred to as chatbots, have grown widely popular.
Current natural language understanding technologies are not yet ready to tackle the …

Purpose Chatbot users' communication experience with disembodied conversational agents
was compared with instant messaging (IM) users' communication experience with human …

With the emergence of conversational artificial intelligence (AI) agents, it is important to
understand the mechanisms that influence users' experiences of these agents. In this paper …

Most prior work on human-AI interaction is set in communities that indicate skepticism
towards AI, but we know less about contexts where AI is viewed as aspirational. We …