Combining Kano's Model, IPA, and FMEA to Evaluate Service Quality Risk for Bus Service: Case of Bangkok Bus Service
KC Hu, V Salim - Applied Sciences, 2023 - mdpi.com
Although the past research results have provided many effective tools for evaluating public
bus service quality, they still lack the concept of risk. This study assessed the quality risk for …
bus service quality, they still lack the concept of risk. This study assessed the quality risk for …
Analysis of Passenger Perception on Quality of Service of Railway Transportation: Coastal Railway Line, Sri Lanka
T Thilakshan, P Saranjan… - 2023 Moratuwa …, 2023 - ieeexplore.ieee.org
The study focuses on assessing passenger perceptions of the service quality of the Sri
Lankan Railways, focusing on the Coastal Railway Line in Sri Lanka. To determine areas for …
Lankan Railways, focusing on the Coastal Railway Line in Sri Lanka. To determine areas for …
[引用][C] The Customer satisfaction on the railway infrastructure in Sri Lanka: a study on railway stations
M Perera, FS Nazeer, AML De Alwis - 2023 - Ceylon Institute of Builders-Sri …
[引用][C] Assesing the effectiveness of railway operations in Sri Lanka
NVCJ Vithanage, S Gunathilake - 2023 - Sri Lanka Society of Transport and …