Data transparency is essential in the modern supply chain to improve trust and boost
collaboration among partners. In this context, Blockchain is a promising technology to …

The need for a systems approach to modelling and understanding service is now well
established (Barile, 2009; Barile and Polese, 2009; Golinelli, 2010; Ng et. al., 2011a) …

Economics has accumulated a great body of knowledge about value. Building on economics
and other disciplines, service science is an emerging transdiscipline. It is the study of value …

We consider the synchronization of coupled dynamical systems when different types of
interactions are simultaneously present. We assume that a set of dynamical systems is …

The mobile service ecosystem is in a state of fundamental and rapid transformation. Fueled
by enormous revenue opportunities enabled by the emergence of smartphones …

The purpose of this study is to identify perceived values in mobile phone services, and
further explore the relationships among perceived value, customer satisfaction, and …

Modern IT technologies shaped the shift in economic models with many advantages on cost,
optimization, and time to market. This economic shift has increased the need for …

The increasing utilization of mobile apps for shopping leads retailers to provide customers
with dedicated mobile shopping companion apps to create an omni-channel shopping …

Abstract Service engineering is concerned with applying engineering methods to make and
scale diverse types of service systems, which range from transportation and finance to …

Due to its features regarding immutability, transparency and traceability, blockchain has
emerged as a promising solution in various application domains. However, despite its …