Smart manufacturing is being shaped nowadays by two different paradigms: Industry 4.0
proclaims transition to digitalization and automation of processes while emerging Industry …

Data ecosystems are a phenomenon gaining momentum as more and more organizations
realize that novel data-based value propositions might require access to external data …

Autonomous driving systems (ADS) operate in an environment that is inherently complex. As
these systems may execute a task without the permission of a human agent, they raise major …

In the rapidly evolving landscape of metaverse technologies, the potential for enhancing
service interactions is immense. However, many of these technologies fall short in offering …

This study uses a design science research methodology to develop and evaluate the Pi-
Mind agent, an information technology artefact that acts as a responsible, resilient …

The literature has proposed ways to modularize information-technology-enabled services
(ITeS) with limited success. We argue that applying design principles (DPs) can address this …

Immersive technologies like virtual reality (VR) provide new opportunities to augment
service encounters by supporting customer–service agent collaboration and problem …

Smart services offer great innovation potential by incorporating digital technologies into non-
digital value-creation processes. As smart service innovation poses significant challenges to …

The growing relevance of algorithmic systems, including artificial intelligence, for processes
of value creation raise theoretical and practical interest in the conceptualization of actorhood …

The circumstances of the Covid-19 pandemic established new conditions for the hospitality
industry, pandemic restrictions precluded full provision of leisure services. The study aims to …