Patient experience and satisfaction in healthcare: a focus on managerial approaches-a review
TT Omaghomi, O Akomolafe, C Onwumere… - International Medical …, 2024 - fepbl.com
This research paper explores the intricate relationship between patient experience,
managerial approaches, and technological integration in healthcare. Emphasizing the …
managerial approaches, and technological integration in healthcare. Emphasizing the …
Service quality in the healthcare sector: a systematic review and meta-analysis
Purpose The purpose of this study is to summarize the available pool of literature on service
quality to identify different dimensions of service quality in the healthcare industry and …
quality to identify different dimensions of service quality in the healthcare industry and …
[HTML][HTML] A dynamic expert system to increase patient satisfaction with an integrated approach of system dynamics, ISM, and ANP methods
It is unquestionable that health, both individually and collectively, is the most important issue
in life, which is why human beings pay special attention to health maintenance and …
in life, which is why human beings pay special attention to health maintenance and …
Green human resource management and environmental performance: the role of green supply chain management practices
A Saeed, F Rasheed, M Waseem… - … : An International Journal, 2021 - emerald.com
Green human resource management and environmental performance: the role of green
supply chain management practices | Emerald Insight Books and journals Case studies Expert …
supply chain management practices | Emerald Insight Books and journals Case studies Expert …
A conceptual framework of total quality management on innovation performance in the banking sector
AA Ahinful, A Opoku Mensah, S Koomson… - The TQM …, 2024 - emerald.com
Purpose The “United Nations' Sustainable Development Goal” 9 seeks to “… foster
innovation” in all sectors of an economy. Thus, this conceptual piece addresses the indirect …
innovation” in all sectors of an economy. Thus, this conceptual piece addresses the indirect …
The relationship among service quality, patient satisfaction and patient loyalty: case study in Jordan Mafraq hospital
This study aimed to investigate the impact of perceived health care service quality on patient
satisfaction and patient loyalty in mafraq governmental hospital. A survey was conducted to …
satisfaction and patient loyalty in mafraq governmental hospital. A survey was conducted to …
Healthcare service quality and patient satisfaction: a conceptual framework
Purpose The current study aims at developing a conceptual framework containing original
dimensions of SERVQUAL and adding two modified dimensions: patient safety and medical …
dimensions of SERVQUAL and adding two modified dimensions: patient safety and medical …
Hospital Quality Service and Patient Satisfaction: How The Role of Service Excellent and Service Quality?
D Novitasari - Journal of Information Systems and Management …, 2022 - jisma.org
The purpose of this study was to analyze Relationship between Service Excellent and
Quality Service, Relationship between Service Excellent and Patient Satisfaction …
Quality Service, Relationship between Service Excellent and Patient Satisfaction …
Investigating the performance of quality management practices induced by top management commitment and Kaizen initiatives: evidence from Jordanian public …
Purpose This study investigates the effects of top management commitment (TMC) and
Kaizen on quality management practices (QMP) and how the latter influence the …
Kaizen on quality management practices (QMP) and how the latter influence the …
Assessing quality performance through seven total quality management practices
With growing concerns about healthcare services especially during and after the Covid-19
pandemic, hospitals are compelled to provide non-traditional forms of quality services. Total …
pandemic, hospitals are compelled to provide non-traditional forms of quality services. Total …