The goal of sex and gender analysis is to promote rigorous, reproducible and responsible
science. Incorporating sex and gender analysis into experimental design has enabled …

The discussion around gendering humanoid robots has gained more traction in the last few
years. To lay the basis for a full comprehension of how robots'“gender” has been understood …

Robots are the next wave in service technology; however, this advanced technology is not
perfect. This research examines how social perceptions regarding the warmth and …

The growing implementation of robotics in hospitality and tourism requires broader research
into customers' experience with service robots. This study explores human-robot interaction …

Robots are increasingly discussed in academic literature as well as the popular media since
they are becoming more usual in industry. The increased use of robots will meet with …

The present study was aimed at determining the age and gender distribution of the
humanoid robots in the ABOT dataset, and providing a systematic data-driven formalization …

Is figurative or literal language more effective in the service encounter context? The current
research reveals that literal language used by a service provider might be more congruent …

Inspired by the recent UNESCO report I'd Blush if I Could, we tackle some of the issues
regarding gendered AI through exploring the impact of feminist social robot behaviour on …

The attribution of human-like characteristics onto humanoid robots has become a common
practice in Human-Robot Interaction by designers and users alike. Robot gendering, the …

This study examined the effects of service recovery entities (ie, robot-generated text, robot-
generated voice, and human service employee) on recovery satisfaction through the …