We present an inductive, citizen-driven approach to identify stereotypes of public sector
workers across the United States, Canada, the Netherlands and South Korea (Study 1: n …

Ambidextrous leadership reflects a style that combines opening and closing behaviors,
which can stimulate employees to engage in both exploration and exploitation. Drawing …

Scholarly evidence of transparency's beneficial effects on trust and perceptions of corruption
remains debated and confined to the study of public administration. We contribute to this …

In response to workloads and service demands, frontline workers often prioritize among their
clients when delivering public services. This article examines the implications of such …

Public sector professionals are often negatively portrayed with ascriptions such as
“ineffective” and “lazy.” Such negative connotations might disadvantage public sector …

This study tests whether civil servant stereotypes affect how citizens experience public
service delivery. Using a pre‐registered survey vignette experiment (n= 1130), we activate …

Civil servants are part of the human resources of the public sector. The contingent of civil
servants is an essential component of human social resources whose contributions always …

This article investigates whether citizens' satisfaction with public service is related to citizen–
state encounters, and how voice behaviour shapes this relationship. We provide empirical …

While recent studies of citizen satisfaction focus almost exclusively on expectations and
performance information as drivers of satisfaction, there is good reason to believe that …

This study examines how public employees and citizens exercise administrative discretion
in a dilemma. To identify and compare the moral reasoning underlying discretionary …