Employee loyalty during slowdown of Covid-19: Do satisfaction and trust matter?

IN Aristana, IWE Arsawan… - International Journal of …, 2022 - emerald.com
Purpose This research aims to test employee loyalty in the hotel industry, particularly during
the Covid-19 pandemic. This study examines the relationship between leader support in …

Predicting critical factors impacting hotel online ratings: A comparison of religious and commercial destinations in Saudi Arabia

HP Singh, M Alshallaqi, M Altamimi - Sustainability, 2023 - mdpi.com
User-generated online ratings have become a prominent tool for hotels to enhance overall
customer satisfaction. Prior research on online ratings has mainly considered commercial …

Product purchase or gift-giving? An investigation of different viewer-streamer interaction strategies in tourism live streaming

S Fu, X Zheng, T Hou, Y Yang - Tourism Management Perspectives, 2024 - Elsevier
Building on the Uses and Gratification Theory (U>), a mixed-method approach was
employed to investigate the influencing mechanisms of different viewer-streamer …

Smiling for tips? Will restaurant servers' actions affect customers' emotional contagion and tipping behavior?

CH Hsiao, CH Chien, SS Yeh, TC Huan - Tourism Review, 2022 - emerald.com
Purpose This study aims to examine the impacts of restaurant servers' actions on the
customers' emotional contagion and the impacts of customers' emotional contagion on their …

What am I tipping you for? Customer response to tipping requests at limited-service restaurants

I Karabas, M Orlowski, S Lefebvre - International Journal of …, 2020 - emerald.com
Purpose Tipping within the foodservice industry has traditionally been reserved for full-
service restaurants. However, there is a growing trend of tip requests at limited-service …

[PDF][PDF] Defensive Responses to Moral Criticism: Context, Emotions, and Self-Protective Traits

CRI Chung - 2024 - openresearch.surrey.ac.uk
Moral criticism is a prevalent phenomenon in today's society. People are criticised, both
online and in real life, for prejudiced attitudes, lack of eco-friendliness, or excessive meat …

[PDF][PDF] Employee Loyalty during Slowdown of Covid 19: Does Satisfaction and Trust Matter?

IWE Arsawan - eprints.unmas.ac.id
4. Results: Are results presented clearly and analysed appropriately? Do the conclusions
adequately tie together the other elements of the paper?: Justification for using 30 …

TIPOLOGIJAPOTROŠAČA S OBZIROM NA NJIHOVU SKLONOST OSTAVLJANJU NAPOJNICE U RESTORANIMA1.

SP Rajh, I Koledić - Proceedings of the Faculty of Economics …, 2021 - search.ebscohost.com
SAæETAK: Pored ciMene koMu Me potroşać dużan platiti za primlMenu uslugu, davanMe
napojnice za istu tu uslugu predstavlja njegovo svjesno i namjerno izlaganje dodatnom …

Tipologija potrošača s obzirom na njihovu sklonost ostavljanju napojnice u restoranima

S Piri Rajh, I Koledić - Zbornik Ekonomskog fakulteta u Zagrebu, 2021 - hrcak.srce.hr
Sažetak Pored cijene koju je potrošač dužan platiti za primljenu uslugu, davanje napojnice
za istu tu uslugu predstavlja njegovo svjesno i namjerno izlaganje dodatnom novčanom …