Application of social media in supply chain 4.0 practices: a bibliometric analysis and research trends

TH Hoang, NPP Nguyen, NYN Hoang, M Akbari… - Operations Management …, 2023 - Springer
In recent years, although scholars and practitioners in the supply chain (SC) field have
become increasingly aware of the importance of social media for multipurpose applications …

Revisiting a model of customer engagement cycle: a systematic review

D Hoang, S Kousi, LF Martinez… - The Service Industries …, 2023 - Taylor & Francis
The purpose of this paper is to consolidate published research on customer engagement
(CE), and building on that, to further develop a set of integrated CE elements that fit the …

Customer brand engagement during service lockdown

LD Hollebeek, DLG Smith, E Kasabov… - Journal of Services …, 2020 - emerald.com
Purpose While the customer brand engagement (CBE) research has advanced important
insight, most studies to date explore CBE under regular, free-market conditions, yielding an …

The effects of influencer endorsement services on crowdfunding campaigns

A Bargoni, C Giachino, E Battisti, L Iaia - Journal of Services …, 2023 - emerald.com
Purpose The purpose of this study is to investigate how influencer endorsement services
stimulate funding intention in the context of crowdfunding (donation-and reward-based) and …

Relationships between consumer engagement and purchase intention of ecological products

MLR de Matos, LHN Nobre… - … Gestão Social E …, 2023 - rgsa.openaccesspublications.org
Purpose: This study aims to analyze the relationship between consumer engagement with
the Beta brand and the purchase intention of ecological products sold by the company …

Examining the antecedents of medical tourists' use of social media from the standpoint of self-efficacy

M Balouchi, YA Aziz - Journal of Hospitality and Tourism Insights, 2024 - emerald.com
Purpose The purpose of this research is to examine, from the self-efficacy standpoint, the
factors that influence medical tourists' use of social media for travel planning. To that end …

The impact of service quality, promotions and customer engagement in determining customer loyalty in the Thai mobile network industry

D Dhasan, S Kowathanakul - Abac Journal, 2021 - assumptionjournal.au.edu
Past studies are still insufficient and have failed to fully explore the role of customer
engagement in enhancing customer loyalty. This paper addresses this problem, aiming to …

Influence of social media posts on service performance

C Esmark Jones, S Waites, J Stevens - Journal of Services Marketing, 2022 - emerald.com
Purpose Much research regarding social media posts and relevancy has resulted in mixed
findings. Furthermore, the mediating role of relevancy has not previously been examined …

Antecedents of changes in an organization's affiliation with group purchasing organization (s)

J In, RV Bradley, BC Bichescu, J Oh - Journal of Purchasing and Supply …, 2024 - Elsevier
This paper focuses on the membership aspect of collaborative purchasing by examining the
factors related to an organization's decision to change its affiliation with group purchasing …

Information governance orientation, supply chain strategy type and performance outcomes

J In, R Bradley, BC Bichescu, S Han - The International Journal of …, 2024 - emerald.com
Purpose This study aims to examine the performance implications of an information
governance (IG) framework for managing, controlling access to and securing information …