Purpose The purpose of this paper is to use a theoretical framework to investigate the
relationships between different innovation-oriented dynamic capabilities, dynamic resilience …

With continuous change in the global and domestic markets for TPL services, it becomes
imperative that both users and providers of TPL services equip themselves with the best in …

Electronic commerce (e-commerce) is one of the fastest-growing businesses in the retail
sector, especially in Asia. Owing to intense competition, retailers seek to consolidate all …

Purpose The purpose of this paper is to present the results of surveys conducted in the field
of level of e-commerce services quality. The criteria of quality of e-commerce services were …

To create value in logistics services to fill the expectation of customers gets more significant
than ever to sustain competitiveness in the market. In this paper, considering there is a small …

The main purpose of this study is to identify the Logistics 4.0 service quality (L4. 0SQ) criteria
and to investigate the effectiveness of emerging technologies as sustainability and value …

The daily requirements and needs imposed on the executors of logistics services imply the
need for a higher level of quality. In this, the proper execution of all sustainability processes …

Purpose Developing strategic relationships with third-party logistics (3PL) providers has
long been one of the key challenges in automotive supply chains. The purpose of this paper …

To provide Muslim-friendly tourism and attract Muslim tourists, destination marketers must
not only consider the generic attributes commonly available at the destination, they must …

Purpose This study aims to investigate the logistics service quality (LSQ) from a supply chain
quality perspective. The purpose is twofold:(1) to investigate how business customers …