Quality of channel integration and customer loyalty in omnichannel retailing: The mediating role of customer engagement and relationship program receptiveness

M Gao, L Huang - Journal of Retailing and Consumer Services, 2021 - Elsevier
The aim of this study was to understand how omnichannel integration quality affects
customer loyalty through customer engagement and relationship program receptiveness …

Permission marketing: a systematic review of 22 Years of research

S Swain, C Jebarajakirthy, HI Maseeh… - Marketing Intelligence …, 2023 - emerald.com
Permission marketing: a systematic review of 22 Years of research | Emerald Insight Books
and journals Case studies Expert Briefings Open Access Publish with us Advanced search …

The personalization privacy paradox: An empirical evaluation of information transparency and the willingness to be profiled online for personalization

NF Awad, MS Krishnan - MIS quarterly, 2006 - JSTOR
Firms today use information about customers to improve service and design personalized
offerings. To do this successfully, however, firms must collect consumer information. This …

Permission marketing and privacy concerns—Why do customers (not) grant permissions?

M Krafft, CM Arden, PC Verhoef - Journal of interactive …, 2017 - journals.sagepub.com
Little is known about the influence of motivators that drive consumers to grant permission to
be contacted via personalized communication. In this study, a framework is developed to …

Putting one-to-one marketing to work: Personalization, customization, and choice

N Arora, X Dreze, A Ghose, JD Hess, R Iyengar, B Jing… - Marketing Letters, 2008 - Springer
The tailoring of a firm's marketing mix to the individual customer is the essence of one-to-one
marketing. In this paper, we distinguish between two forms of one-to-one marketing …

Dynamically managing a profitable email marketing program

X Zhang, V Kumar, K Cosguner - Journal of marketing …, 2017 - journals.sagepub.com
Although email marketing is highly profitable and widely used by marketers, it has received
limited attention in the marketing literature. Extant research has focused on either customers' …

Consumers, characters, and products: A balance model of sitcom product placement effects

CA Russell, BB Stern, BB Stern - Journal of Advertising, 2006 - Taylor & Francis
This study examines the influence of product placements in television serial comedies on
consumer attitudes toward the products. Proposing a" Balance Model of Sitcom Product …

Increasing advertising value of mobile marketing-an empirical study of antecedents

P Haghirian, M Madlberger… - Proceedings of the 38th …, 2005 - ieeexplore.ieee.org
Mobile marketing offers great opportunities for businesses. Marketing activities supported by
mobile devices allow companies to directly communicate with their consumers without time …

Email marketing as a tool for strategic persuasion

JS Thomas, C Chen… - Journal of Interactive …, 2022 - journals.sagepub.com
Email marketing is an important staple of marketing communications. Emails from
companies to customers may be promotional in nature, to drive short-term purchasing, or …

Teenagers' perceptions of online privacy and coping behaviors: a risk–benefit appraisal approach

S Youn - Journal of Broadcasting & Electronic Media, 2005 - Taylor & Francis
Applying Rogers's (1975, 1983) protection motivation theory to the online privacy context,
this study determined that risk and benefit appraisals explain teenagers' willingness to …