Measurement of trust in automation: A narrative review and reference guide
With the rise of automated and autonomous agents, research examining Trust in Automation
(TiA) has attracted considerable attention over the last few decades. Trust is a rich and …
(TiA) has attracted considerable attention over the last few decades. Trust is a rich and …
Mind meets machine: Towards a cognitive science of human–machine interactions
As robots advance from the pages and screens of science fiction into our homes, hospitals,
and schools, they are poised to take on increasingly social roles. Consequently, the need to …
and schools, they are poised to take on increasingly social roles. Consequently, the need to …
[HTML][HTML] Artificial intelligence chatbot behavior change model for designing artificial intelligence chatbots to promote physical activity and a healthy diet
Background Chatbots empowered by artificial intelligence (AI) can increasingly engage in
natural conversations and build relationships with users. Applying AI chatbots to lifestyle …
natural conversations and build relationships with users. Applying AI chatbots to lifestyle …
A meta-analysis on the effectiveness of anthropomorphism in human-robot interaction
The application of anthropomorphic design features is widely assumed to facilitate human-
robot interaction (HRI). However, a considerable number of study results point in the …
robot interaction (HRI). However, a considerable number of study results point in the …
Towards a theory of longitudinal trust calibration in human–robot teams
The introduction of artificial teammates in the form of autonomous social robots, with fewer
social abilities compared to humans, presents new challenges for human–robot team …
social abilities compared to humans, presents new challenges for human–robot team …
Leveraging “human-likeness” of robotic service at restaurants
Despite the rise of human-robot interaction research, the mixed findings of human-likeness
in consumer evaluation exist. Focusing on the restaurant sector, this research investigates …
in consumer evaluation exist. Focusing on the restaurant sector, this research investigates …
Eliza in the uncanny valley: Anthropomorphizing consumer robots increases their perceived warmth but decreases liking
SY Kim, BH Schmitt, NM Thalmann - Marketing letters, 2019 - Springer
Consumer robots are predicted to be employed in a variety of customer-facing situations. As
these robots are designed to look and behave like humans, consumers attribute human …
these robots are designed to look and behave like humans, consumers attribute human …
The effect of implementing chatbot customer service on stock returns: An event study analysis
D Fotheringham, MA Wiles - Journal of the Academy of Marketing Science, 2023 - Springer
Abstract Advancements in conversational Artificial Intelligence (AI) have led to rapid growth
in firms' use of AI chatbots in customer service roles. While the shareholder wealth effects of …
in firms' use of AI chatbots in customer service roles. While the shareholder wealth effects of …
Effects of anthropomorphism and accountability on trust in human robot interaction
M Natarajan, M Gombolay - Proceedings of the 2020 ACM/IEEE …, 2020 - dl.acm.org
This paper examines how people's trust and dependence on robot teammates providing
decision support varies as a function of different attributes of the robot, such as perceived …
decision support varies as a function of different attributes of the robot, such as perceived …
The shape of our bias: Perceived age and gender in the humanoid robots of the abot database
The present study was aimed at determining the age and gender distribution of the
humanoid robots in the ABOT dataset, and providing a systematic data-driven formalization …
humanoid robots in the ABOT dataset, and providing a systematic data-driven formalization …