Predictions obtained by, eg, artificial neural networks have a high accuracy but humans
often perceive the models as black boxes. Insights about the decision making are mostly …

Abstract Knowledge Graphs (KGs) have made a qualitative leap and effected a real
revolution in knowledge representation. This is leveraged by the underlying structure of the …

The rapid growth and use of artificial intelligence (AI)-based systems have raised concerns
regarding explainability. Recent studies have discussed the emerging demand for …

The increasing adoption of AI chatbots in online shopping assistance, as a complement or
substitute for human frontline employees (HFLEs), leads to the question whether HFLEs …

This study aims to analyze the important role of business analytics capability, information
quality, and innovation capability in influencing organization agility and organization …

A digital twin (DT) refers to a digital replica of physical assets, processes, and systems. DTs
integrate artificial intelligence, machine learning, and data analytics to create living digital …

Purpose The relationship between online reviews and purchase intention has been studied
in previous research. However, there was little knowledge about the effect of information …

Arrival of blockchain is set to transform supply chain activities. Scholars have barely begun
to systematically assess the effects of blockchain on various organizational activities. This …

Thanks to artificial intelligence, chatbots have been applied to many consumer-facing
applications, especially to online travel agencies (OTAs). This study aims to identify five …

As the mobile application market rapidly expands, the mobile shopping market is also
expected to follow suit. Further, a new form of online-to-offline (O2O) services available in …