Aspects of the subject disclosure may include, for example, obtaining an input, eg, from a
human operator, comprising a request. A number of activities are identified, eg, by a virtual …

A question and answer based customer support system is provided through which users
submit question data representing questions to be answered using support resources. Low …

Disclosed methods and systems crowdsource quality assurance testing and error detection
for user experience pages of a tax return preparation system, according to one embodiment …

Disclosed methods and systems provide domain-specific type ahead suggestions for search
query terms with a customer self-service system for a tax return preparation system …

A method and system improves content searching in a question and answer customer
support system by using a crowd-machine learning hybrid predictive model, according to …

A voice-controlled question answering system that is capable of answering questions using
both a knowledge base and a search engine. The knowledge base is used to answer …

A method and system uses a probabilistic topic model to identify topics that are relevant
search query terms received by a customer support system from a user, according to one …

Disclosed methods and systems provide domain-specific incremental search results for
search query terms with a customer self-service system for a financial management system …

Disclosed methods and systems provide domain-specific incremental search results for
search query terms with a customer self-service system for a financial management system …

Reduction in latency between question submissions and response submissions in a
question and answer based customer support system is reduced by facilitating the use of …