New public management (NPM) was introduced in the western world with a sole purpose of
reforming the public sector and its approaches in managing affairs of the state. These …

Subjective responses of satisfaction with basic services delivery is an indicator of service
delivery performance. This study provides an overview of the status of basic service delivery …

In 1996, the government of South Africa introduced the Integrated Development Plan (IDP)
policy process to transform municipal administration, integrated planning and service …

This article assesses South Africa's 20 years of democracy, which has frequently been
bedevilled by local protests. This article is particularly interested in those unrest incidents …

The interpretation, application and understanding of community participation in the South
African local government discourse in particular, is ambiguous, thus, creating a more …

This paper examines how satisfied households in South Africa (SA) are with the provision of
public services by the South African government. The paper uses a secondary research …

Background: In 1996, the governing body introduced the Integrated Development Plan (IDP)
policy in South Africa to transform municipalities' administration and service delivery. One of …

The South African Constitution has often been adjudged one of the most progressive
constitutions ever written. However, transforming the theoretical content of the Constitution …

Abstract In 1994, the South African collective landscape changed significantly after the
country's first inclusive democratic elections. Essentially, changes required a redress of …

This study was undertaken as a result of poor service delivery in communities due to
ineffective leadership which lacks knowledge, skills as well as deficient governance which …